Tourium Help
Everyone
Articles for every Tourium user - your dashboard, messaging, billing, notifications, and the AI assistant.
API tokensAn API token is a long, random string that lets another piece of software sign in to Tourium on your behalf. You'd use one if you're connecting Tourium to an external system — a CR...AppearanceAppearance settings let you switch Tourium between light, dark, and system themes. It's a personal setting — changing it only affects your view, not anyone else on your team.Billing and subscriptionsHow billing works depends on whether you're a supplier or an agent, and the two are quite different.BrandsA brand is how your business appears to the rest of Tourium. Your brand has a public name, a logo, contact details, a country, and a short description. Other organisations see your...Contact salesThe contact sales form is the official way to reach the Tourium team directly. Use it when you want to discuss a custom plan, a bulk top-up, a special partnership, or anything that...DashboardThe dashboard is your home page. It's the first thing you see when you sign in, and it gives you a quick view of what needs your attention and shortcuts to common tasks.Dropbox ImportDropbox Import is a paid add-on that connects your Dropbox account to Tourium so you can pull files straight into your shared library instead of downloading them and uploading them...Invoices and usageTourium keeps a full record of your payments and of the allowances you've consumed. Usage is tracked for everyone, including free suppliers; the Invoices page fills up once you hav...MessagingMessaging is a real-time chat with the other organisations you've connected to on Tourium. Use it for quick questions, clarifications on rates, follow-ups on agreements, or just to...Navigating TouriumThis article explains the main pieces of the Tourium interface so you always know where to click.Network directoryThe Network directory is where you find other organisations on Tourium and manage your relationships with them. Suppliers come here to find agents to share rates with; agents come...NotificationsNotifications are short alerts that tell you something happened on your account — a new message arrived, a rate was shared with you, a contract was signed, an agreement needs your...Password and securityThis page lets you change the password you use to sign in to Tourium.Platform tourThe platform tour is a guided walkthrough of Tourium. It highlights each major feature in the sidebar one at a time, with a short description of what it's for and how to use it. It...Profile settingsYour profile settings are where you change your name, email address, and a handful of personal account actions. It's about you, not your organisation — if you're looking for team m...Submitting feedbackFound a bug or have an idea? The feedback form sends it straight to the Tourium team — no email needed.Team ControlsTeam Controls is the add-on that lets you restrict what a colleague can do. Without it, everyone you invite has full access to your organisation. With it, you can put a team member...Team managementThe Team page is where you invite colleagues to join your organisation on Tourium, assign them roles, and remove people when they leave. It's only available to admins and owners —...Top-up packsA top-up pack is a one-off purchase that adds extra allowance to your subscription without changing your plan. If you're running low on chat tokens halfway through the month, or yo...Touri ChatTouri Chat is the built-in AI assistant. You ask it questions in plain English and it answers using the data in your Tourium account — your properties, rates, contracts, connection...