Top-up packs
For: Organisation owners and admins Where to find it: Sidebar → your organisation name → Billing → Buy More button
A top-up pack is a one-off purchase that adds extra allowance to your subscription without changing your plan. If you're running low on chat tokens halfway through the month, or you need to send more e-signatures than your plan includes, a top-up is the fastest way to keep going.
What you can buy
- Chat token packs — add tokens to your Touri Chat allowance. Available to both agents and suppliers.
- Signature request packs — add e-signature capacity for STO agreements. Available to suppliers only.
Each pack has a fixed size and a fixed price in South African Rand. The packs currently offered are:
| Pack | Type | Size | Price |
|---|---|---|---|
| Small | Chat tokens | 500,000 tokens | R170 |
| Large | Chat tokens | 2,000,000 tokens | R670 |
| Starter | Signature requests | 25 e-signatures | R449 |
| Growth | Signature requests | 100 e-signatures | R1,849 |
| Scale | Signature requests | 300 e-signatures | R4,599 |
Signature packs are available to suppliers only. Prices are VAT-inclusive and may change — the Top-up Packs modal always shows the current list.
Common tasks
Buy a pack
- Open Billing (under your organisation name in the sidebar).
- Click the Buy More button in the metric area, or in the banner that appears when you're close to your limit.
- The Top-up Packs modal opens. Available packs are grouped by type — chat tokens at the top, signature requests below (suppliers only).
- Click Purchase on the pack you want.
- Tourium redirects you to the PayFast payment page.
- Complete payment.
- You'll be returned to the Billing page and the pack's allowance is added to your account.
Refresh the Billing page after a top-up completes — your metric cards should show the extra amount on a second line labelled Extra purchased.
Cancel or refund a top-up
Top-ups are one-off purchases, not subscriptions. Once a pack is successfully paid for, the allowance is credited to your account and you can't undo it. If something went wrong, Contact sales and they can help.
How top-ups interact with your plan
- Top-ups are additive. Your plan still provides its normal monthly allowance; the top-up sits on top.
- Top-up allowance does not expire when a new billing period starts unless otherwise noted on the pack.
- When you send a Touri Chat message or an e-signature, Tourium uses your plan's allowance first and only draws from the top-up once the plan allowance is used up.
- The Extra purchased line on your Billing metrics shows how much top-up credit you still have.
Tips
- If you find yourself buying top-ups every month, talk to our team — there may be a better arrangement for how you're using Tourium.
- Only active packs are shown in the modal. If the list is empty, no packs are currently offered for your account type — contact sales if you need more capacity urgently.
- If payment fails on PayFast, the pack isn't credited and you can safely try again.