Filling gaps from a website

For: Suppliers, and agents who manage their own properties and services Where to find it: Open a property or service provider — on the rate review screen or in Supplier Tools → Properties & Services — and look for the Fill the gaps from the website panel (on the rate review screen it sits beside the At a glance facts on the Overview tab) Who can use it: Team members with the Manage properties & services or Manage rates permission

Rate sheets rarely say everything. A lodge's star rating, exact address, room count or children policy is often on its website rather than in the PDF. Instead of copying it across by hand, paste the website into Tourium and let it read the site for you. You then pick which of the findings to keep — nothing changes until you apply it.

What it reads

For a property — star rating, location, room types, rates, seasons, park fees, policies and activities.
For a service provider — services, routes, vehicles, price tables, operating areas and policies.

Common tasks

Scan a website

Open the property or service provider.
In Fill the gaps from the website, paste the website address. If the property already has a booking link, the box is filled in with it for you.
Click Find data.

Tourium first picks the pages worth reading (Finding the pages worth reading…), then reads them in batches, showing progress such as Read 10 of 40 pages. Larger sites can take a few minutes. You can carry on editing while it works, and you can leave the page — the results are waiting when you come back to the same property or service. You also get an in-app notification when it's done: Website data ready if something was found, or Website scan finished if there was nothing new.

Review and apply what was found

Click Review what we found. A panel opens: What we found on the website, grouped into sections such as Details, Location, Contact, Policies, Rooms & rates, Services and Activities.
Each row shows what you have now (Currently) next to what the website says (Found on the website), with a badge:
- Fills a gap — you had nothing here.
- Replaces — the website disagrees with what you have.
- Adds to yours — the website's text is combined with yours rather than replacing it.
- Kept yours — your existing text was judged better, so there's nothing to apply.
- Not checked — Tourium couldn't compare it with yours, so it left yours alone. Rooms and services are marked New room / Update existing room or New service / Update existing service.
Tick what you want. Anything that would replace something you already have starts unticked, so you have to opt in to overwriting your own data. Longer text (like policies) is compared with yours first — you'll see a short "Comparing the longer text…" message while that happens.
Click Apply N changes, or Close without applying.

Applied changes land in the form just like edits you make yourself. On the rate review screen they're part of your draft; in Properties & Services they become unpublished changes and go live when you click Publish — including a service's Price table read from the website. See Properties & Services.

Reviewing is one-off: once you close the panel, it goes back to the website box. The box keeps the address you scanned, so scanning again is one click. If you'd rather throw the results away without looking, click Discard these findings.

If a scan stops part-way

A scan can pause before it has read every page, usually because a scanning limit was reached (see below). You keep everything it read so far: you get a notification, "We read part of the website … before the scan paused", and can click Review what we found to use those findings. When the limit allows, click Continue scan to read only the pages it hadn't reached yet. If some pages simply couldn't be opened, the panel says "Read 30 of 40 pages — the rest couldn't be opened."

When a scan finds nothing, or fails

"We read that website but found nothing we could add." The panel also tells you how many pages it read (Read 1 page, Read 12 pages). A scan only reads the part of the site under the address you paste, so if it read just one page it suggests pasting the page where the rooms or rates actually are and scanning again.
"Everything we found already matches what you have." Nothing to do — your details are already complete.
"We couldn't read that website." Check the address is correct and the site is publicly reachable (not behind a login).
"The website took too long to read." Very large or slow sites can time out. Try pasting a more specific page.

Asking the Guide to scan

You can ask the Guide on the rate review screen to scan a website for you: "Scan leadwood.com for the missing details." It uses the address you give it, tells you the scan uses your organisation's website scan credits, and presses Find data once. It does not retry if a limit is reached, and it only presses Continue scan if you ask. It can also apply the findings you choose. It counts against the same limits below as a scan you start yourself.

Fill missing details for a whole sheet

Instead of scanning one property at a time, you can ask the Guide on the rate review screen to "fill in the missing details for this sheet". You can give it a website too.

The Guide shows a card with how many properties and service providers have gaps, how many have a website, and an estimate of the website scan credits it would use, including what is left today or this week. Nothing runs until you press Start.
It reads the rate sheet PDF, and any attached fact sheet, for every property and provider. This uses no website credits.
It then runs Find data one site at a time, only for places that still have gaps, including websites the rate sheet names (the card says so, with the most it can spend today). It stops cleanly when the daily or weekly limit is reached, and tells you how many websites were checked and how many were not.
Press Continue to read the websites it did not reach. The card shows the cost first.
Review the results in the Guide panel. You can fill only the empty fields, from the sheet or from the websites, or go property by property (what one website shared by several places says is offered only property by property), where each value shows its source ("rate sheet p.12" or the website). Skip an item, or Replace a field that already has a value, one field at a time. Each apply is one undo step.

It never changes rates, prices, currencies or child rates, and never overwrites a field that has a value unless you pick Replace for it. When it finishes you get one notification, not one per property. If you stop it yourself, you see the message in the chat and get no notification. It counts against the same limits below, and the same people can use it as can run Find data.

Scan limits

Website scans are limited, and when a limit is reached the panel says so plainly instead of blaming the website:

Daily allowance — "Website scans are paused for today because this workspace has used its daily allowance." Try again tomorrow, or contact us if you need it sooner.
Weekly budget — "Website scans are paused while our scanning budget resets for the week. The website you entered is fine…" Try again in a day or two, then use Continue scan if the scan stopped part-way.
Scanning budget used up — "Website scans are paused for now because our scanning budget has been used up. The website you entered is fine — please try again later."
Temporarily unavailable — "Website scans are temporarily unavailable on our side — the website you entered is fine." We're alerted automatically. You may also see a Website scans unavailable notification. Nothing else in Tourium is affected.

Tips

Paste the most specific page you can. The page listing rooms and rates gives far better results than a home page.
Look at the Replaces rows before you tick them. The website may be out of date, and your rate sheet is usually the more reliable source for prices.
Scan once per property and review it properly, rather than scanning the same site repeatedly.