Submitting feedback
For: Everyone Where to find it: Sidebar footer → Support → Submit Feedback
Found a bug or have an idea? The feedback form sends it straight to the Tourium team — no email needed.
Common tasks
Send feedback
- Click Support at the bottom of the sidebar.
- Choose Submit Feedback (the Help option in the same menu opens this help library).
- Pick what it's about — Feature request or Bug report.
- Enter a short Subject and the Details — as much detail as you like.
- Click Send feedback. A toast confirms "Thanks for your feedback!"
The page you were on is attached automatically, so you don't need to describe where you were.
Report a payment error
If a payment or plan change fails on the Billing page, a Report this error button appears next to the error. It opens the same form pre-filled as a bug report with the technical details attached — just add anything you'd like to say and send.
Tips
- For bug reports, say what you expected and what happened instead — it's the fastest way to a fix.
- For account or billing help rather than product feedback, use Contact sales or Messaging support tickets.