Rates overview

For: Suppliers Where to find it: Sidebar → Rates

Rates are at the centre of what Tourium does for suppliers. This article explains what "rates" means in the product, the vocabulary you'll see, and how the rates workflow fits together. It's the one to read before you upload your first rate sheet.

What a "rate" is in Tourium

A rate sheet is a document — a PDF, spreadsheet, or Word doc — that lists your prices for a period of time. When you upload a rate sheet, Tourium uses AI to extract the structured pricing inside it: the properties you operate, the room types, the seasons, the prices per night, the policies, and so on. The extracted data is what agents actually see when you share with them, and what the AI assistant uses to answer questions.

Vocabulary you'll see

Tourium borrows terminology from the travel industry. Most of these terms will already be familiar if you've published rate sheets before, but here's what they mean in the context of the product:

Rack rate — the full published price before any agent discount. Used as a reference.
Nett rate (sometimes called STO rate) — the price an agent or tour operator actually pays you. Almost always lower than rack.
Occupancy — how the room is filled. Rates often vary by the number of adults and children; "2A1C" means two adults and one child.
Single supplement — an extra fee when a single traveller wants a double room to themselves.
Season — a range of dates with its own pricing. A rate sheet usually has several seasons (low, shoulder, high, peak).
Child policy — who counts as a child and what they pay. Tourium stores the minimum and maximum age and the child rate.
Special — a promotional rate that only applies for specific dates or bookings.
Taxes and levies — fees added on top of the base rate, such as park fees, tourism levies, or VAT.

The rates workflow

Here's the end-to-end journey of a rate sheet, with links to the article covering each step:

Upload the document. See Uploading rates.
Extract. Tourium's AI reads the document and pulls out the structured pricing. You'll see a progress indicator while this runs.
Review and edit. Once extraction completes, you check what the AI found, correct any mistakes, and approve. See Reviewing and editing rates.
Share. Send the completed rate sheet to specific agents or to all your connections. See Sharing rates.
Respond to requests. Agents can also ask you directly for rates. See Incoming rate requests.

Rate document statuses

When you look at your rates list, each document has a status badge. Here's what each one means:

Pending — just uploaded, not yet being processed.
Extracting — the AI is reading the document.
Review pending — extraction finished and is waiting for you to check it.
Reviewed — you've approved the extraction and Tourium is finalising the data.
Processing — final processing is running in the background.
Completed — the rate sheet is ready to share.
Failed — something went wrong with extraction. You can re-upload or re-process.

A completeness percentage also appears on each document. It's a rough measure of how much of the expected structure the AI was able to extract — a low percentage usually means the source document is unusual or poorly formatted, and you'll need to do more editing during review.

Tips

Upload the document in the format it was created in (Excel as .xlsx, not a PDF screenshot of Excel) whenever possible. Native formats give the AI cleaner data to work with.
Give each rate sheet a clear name and set realistic validity dates — agents filter by date, and stale documents clutter up their view.
Park fees and tourism levies are important to agents. Make sure they're captured either in the document or edited in during review — missing fees usually lead to billing disputes later.
Share rates with connections you actually work with. Broadcasting to everyone in your network is tempting but often counterproductive — agents engage more with targeted shares.