Tourium Help
For suppliers
Upload rate sheets, manage properties, send partnership agreements, and share promotions with agents.
Brand switchingIf your company runs several businesses under different names — for example, a luxury lodge brand and a budget safari brand — each one can exist as a separate brand on Tourium. The...Claiming your supplier profileTravel agencies on Tourium can upload the rate sheets you send them and manage those rates here, even if you aren't on the platform yet. If that's happened for your properties, Tou...Connection listsA connection list is a named group of agents you can use for bulk actions — sharing rates, sending specials, dispatching STO agreements. Instead of manually ticking agents every ti...Getting started for suppliersWelcome to Tourium. This article walks you through the first few hours of being a supplier on the platform — from receiving your invitation through to landing on your dashboard rea...Graph editorThe Graph Editor is a visual tool for reviewing and editing the extracted structure of a rate document. It's used during the rate document review process when you need a more struc...Guided setupGuided setup is a full-screen, step-by-step wizard that walks you through configuring your Tourium account. Unlike the old Setup Guide checklist, it doesn't just point you at where...Incoming rate requestsAgents can ask you directly for rate sheets through Tourium. These show up on the Incoming Requests page as something that needs your attention. You can accept a request (and pick...PropertiesA property in Tourium is a lodge, hotel, resort, villa, or any other accommodation you operate. Each brand you manage has its own list of properties. Creating properties here gives...Rates overviewRates are at the centre of what Tourium does for suppliers. This article explains what "rates" means in the product, the vocabulary you'll see, and how the rates workflow fits toge...Reviewing and editing ratesAfter Tourium's AI extracts your rate sheet, you need to check the result before sharing it with agents. The review screen is where you confirm what the AI read correctly, fix anyt...STO agreementsSTO agreements (sometimes called service-level, partnership, or STO contracts) are the legal paperwork between you and the agents who sell your product. Tourium lets you build a te...STO analyticsSTO Analytics is a summary dashboard for your partnership agreement activity. It tells you how many templates you have, how many signing requests are out there, how many are finish...ServicesA service in Tourium is something bookable that isn't a room — a guided tour, a transfer, a meal package, a spa treatment, a conference venue. Services sit alongside properties: yo...Shared libraryThe Shared Library is where you store and organise supporting files — images, brochures, fact sheets, menus, floor plans, videos, and any other supporting documents that agents nee...Sharing ratesOnce a rate sheet is uploaded, reviewed, and approved, the next step is getting it in front of agents. Tourium lets you share a rate sheet with specific agents, with a curated list...SpecialsA special is a time-limited promotional offer you send to agents — a seasonal discount, a flash sale, a package deal, an early-booking incentive. Each special is built around an up...Tourplan Rate SyncTourplan Rate Sync is a paid add-on that pushes your confirmed Tourium rates straight into your Tourplan system, so you don't have to re-key them. You keep extracting and confirmin...Uploading ratesUploading a rate sheet is the first step in putting your pricing on Tourium. You give the document a name and a validity window, upload the file, and Tourium's AI extracts the stru...